Product Warranty That Goes Beyond the Basics

When you're investing in restoration equipment and supplies, reliability matters. Your tools need to perform day in and day out under pressure—and when they don’t, the last thing you want is a complicated claims process or out-of-pocket replacement costs. That’s where product warranties come in.

At Restore Solutions, we believe a warranty should do more than just tick a box. It should offer real protection, genuine peace of mind, and stand as proof of the quality we supply. That’s why we don’t just rely on standard manufacturer warranties—we go further, with additional warranty support that helps our customers buy and use with confidence.

What Is a Product Warranty and Why Does It Matter?

A product warranty is a guarantee offered by a manufacturer (and in some cases, a supplier like Restore Solutions) that promises to repair or replace an item if it fails due to manufacturing defects or certain types of damage within a specified period.

For restoration professionals, this is critical. You’re working in high-risk environments—flooded homes, fire-damaged structures, and contaminated zones—where equipment failure can delay progress and hurt your reputation. A strong warranty means you’re not taking that risk alone.

Manufacturer Warranties: The Foundation

Every product Restore Solutions stocks is backed by a manufacturer warranty. These warranties vary by product and brand, but most cover at least 12 months from the date of purchase. That’s the baseline.

But we don’t believe that’s enough.

Many restoration businesses work under pressure and might not identify issues immediately. And with some gear—particularly those used seasonally or for specific types of claims—you might not even use the product within the first few months of owning it. That’s why Restore Solutions steps in with additional coverage and product support.

The Restore Solutions Advantage: Beyond the Basics

We offer an extended support model that goes beyond the one-year mark for many of our products, and we work closely with our manufacturers to ensure the process is smooth and stress-free for you.

Here’s what sets us apart:

• We manage warranty claims for you. No chasing manufacturers or navigating confusing forms.
• We keep records to make claims easier. Your purchase history is stored so we can find solutions quickly.
• We stock replacement parts and provide repairs. We aim to get you back to work fast, not leave you waiting.
• We offer added coverage on selected items. For many popular products, we provide an extended Restore Solutions-backed warranty that stretches well beyond the industry norm.

It’s About Buyer Confidence

Restoration professionals rely on their tools to deliver results—and your customers rely on you. We want our customers to buy with confidence, knowing that every product purchased from Restore Solutions is not just a tool, but an investment that’s protected.

This level of confidence makes it easier to invest in new equipment. Whether you’re expanding your fleet or replacing older gear, knowing your purchase is protected reduces your risk and builds trust in our partnership.

How Our Warranty Support Saves You Time and Money

1. Minimise Downtime: Equipment failure happens, but it doesn’t have to stall your job. Our fast turnaround and easy claims process means less time waiting, more time working.
2. Reduce Replacement Costs: Extended warranties save you from sudden expenses. If something goes wrong, you're covered—plain and simple.
3. Support for Long-Term Planning: When you know a product will be supported for years, not months, you can plan your workflows and job requirements with greater certainty.

Real-World Example: Hikmicro Thermal Cameras

When it comes to investing in advanced diagnostic tools, warranty coverage can be a true indicator of quality and trust. A prime example from the Restore Solutions range is Hikmicro—a leading name in thermal imaging technology. Their warranty offering stands out in the industry for both its depth and clarity:

• 10-Year Warranty on the Thermal Sensor – This long-term assurance on the sensor, the most critical component of a thermal camera, reflects Hikmicro’s confidence in its durability and performance.
• 3-Year Warranty on the Entire Device – Covers the main unit against manufacturing faults and defects.
• 2-Year Warranty on the Battery – A generous coverage period for a component typically exposed to the highest wear.

This level of warranty support is rare in thermal imaging products and highlights both Hikmicro's product quality and Restore Solutions' commitment to bringing best-in-class tools to restoration professionals. It gives buyers peace of mind, knowing their investment is protected across all critical components—something especially valuable when tools are used in demanding field conditions.

We Offer More Than Just Equipment

At Restore Solutions, we’re not just an equipment supplier. We’re a support partner for your business. That includes:

• Technical support and training
• Product onboarding guidance
• Access to exclusive user groups and case studies
• Real-world demonstrations and usage tips

Our added warranty support is part of this broader mission—to ensure your success on every job, every time. 

Choosing restoration equipment is about more than price—it’s about performance, support, and the long-term value of your investment.

At Restore Solutions, our extended product warranty coverage and customer-first claims process reflect our commitment to your business. With every purchase, you’re backed not only by the manufacturer but also by a team that genuinely cares about keeping you up and running.

So next time you’re comparing suppliers, don’t just look at the specs. Ask what kind of support you’ll get when things go wrong. At Restore Solutions, we’ve got your back.

Ready to experience true peace of mind with your next equipment investment?

Contact the team at Restore Solutions to learn more about our warranty support or browse our product range with confidence.