Warranty & Return Policy
Restore Solutions is committed to being the industry leader in providing reliable, dependable equipment and exceptional customer service. With over 28 years of experience, we understand the importance of equipment performance and are dedicated to supporting our customers through every step of the warranty & returns process in an efficient and timely manner.
Warranty
Any items sold that are found to be defective, faulty or are damaged (upon receipt of goods), will be repaired and or replaced under the manufacturers *Terms & Conditions of Warranty. *Refer to resources page of the product
Restore Solutions Product Warranty, warrants goods that are defective and or faulty from manufacture, it does not apply to goods that have been misused, altered or abused. The customer is responsible for all costs covering the packaging, freight and insurance of the goods.
Returns
Returns are only considered where products are found to be defective or faulty. We do not offer refunds and returns for change of mind, special order items (items not held in stock), or any items that has been misused or damaged by the end user. Any items being returned must be in as new condition and in original undamaged packaging, restocking fees may apply.
Claims
To make a claim, please send a full description of the issue/fault along with any photos or videos and serial number/s if applicable to orders@restoresolutions.com.au, along with your contact details.
Our customer support team will review the issue & contact you within 1 business.
For any questions, concerns, or to initiate a return please contact our customer support team: 0411 800 983 Mon-Fri 8.30am-5pm
DBK Drymatic Warranty - Terms & Conditions
Restore Solutions Warrants Drymatic goods for 2 Years from date of purchase that are defective and or faulty from manufacture. It does not apply to goods that have been misused, altered, abused, maliciously damaged or items considered that of fair wear and tear.
The 10-year warranty applies to DBK Drymatic parts only, which includes:
- Drymatic II
- Boost Bar
- Drymatic Connections
- Drymatic Mats
*Excludes Drymatic Screens
The customer is responsible for all costs covering the packaging, freight and insurance of the goods sent and returned for repair and or replacement.