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Warranty & Return Policy

Restore Solutions is committed to being the industry leader in providing reliable, dependable equipment and exceptional customer service. With over 28 years of experience, we understand the importance of equipment performance and are dedicated to supporting our customers through every step of the warranty & returns process in an efficient and timely manner.

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Warranty

Any items sold that are found to be defective, faulty or are damaged (upon receipt of goods), will be repaired and or replaced under the manufacturers Terms & Conditions of Warranty. (*Refer to manufacturer operating manual in resources section of the product page.)

Restore Solutions Product Warranty, warrants goods that are defective and or faulty from manufacture, it does not apply to goods that have been misused, altered or abused. The customer is responsible for all costs covering the packaging, freight and insurance of the goods.

Returns

Returns are only considered where products are found to be defective or faulty. We do not offer refunds and returns for change of mind, special order items (items not held in stock), or any items that has been misused or damaged by the end user. Any items being returned must be in as new condition and in original undamaged packaging, restocking fees may apply.

Claims

To make a claim, please send a full description of the issue/fault along with any photos or videos and serial number/s if applicable to orders@restoresolutions.com.au, along with your contact details.

Our customer support team will review the issue & contact you within 1 business day. 

For any questions, concerns, or to initiate a return please contact our customer support team: 0411 800 983 Mon-Fri 8.30am-5pm

  

Brand	Warranty Details
	1 Year  Lodge warranty at CleanSpace Warranty Page
	Boost Bar/Drymatic II 10 Years 2 Years - Full Product 8 Years - Parts (Manufacturer Faults Only) 10 Years - Mats (Covers stitching and velcro. Fair wear and tear as well as accidental damage not covered.)
	Fans 3 Years 1 Year - Full Product 2 Years - Parts (Manufacturer Faults Only)
	2 Years 1 Year - Full Product 1 Year - Parts (Manufacturer Faults Only)
	3 Years 1 Year - Plastic Parts (Manufacturer Faults Only)  2 Years - Metal Parts (Manufacturer Faults Only)
	Air Cleaners & Dehumidifiers    3 Years 1 Year - Full Product 2 Years - Parts (Manufacturer Faults Only)
	1 Year - Full Product Lodge Warranty Claim with Restore Solutions.
	10 Years - Sensor/Detector 3 Years - Full Product 2 Years - Battery Lodge Warranty Claim with Restore Solutions. HIKMICRO Limited Warranty (hikmicrotech.com)
	1 Year - Full Product (excludes the HGU driver)   Lodge Warranty Claim with Restore Solutions.
	1 Year - Full Product Lodge Warranty Claim with Restore Solutions.
	1 Year - Full Product Lodge Warranty Claim with Restore Solutions.
	1 Year - Full Product Lodge Warranty Claim with Restore Solutions.
	Air Cleaners & Dehumidifiers 3 Years 1 Year - Full Product 2 Years - Parts, excluding pump out (Manufacturer Faults Only)   Instruments/Meters 1 Year - Full Product
	1 Year - Full Product Lodge Warranty Claim with Restore Solutions.